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DGCA Releases Directives To Enhance Airlines’ Communication Regarding Flight Delays Due To Bad Weather

After a tumultuous Sunday at Delhi's Indira Gandhi International (IGI) airport, passengers found themselves stranded at the airport

Edited By : Shashwat Nishant | Updated: Jan 15, 2024 21:10 IST
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Flight delays
Flight delays

On Monday, the Directorate General of Civil Aviation (DGCA) issued Standard Operating Procedures (SOPs) to airlines concerning the cancellation of flights due to extended delays caused by adverse weather conditions. The DGCA has instructed airlines to ensure that airport staff are adequately trained to effectively communicate and update passengers about delays. Furthermore, the aviation regulator has directed airlines to provide precise real-time information on flight delays caused by fog-related disturbances and to prominently display updated delay information for passengers awaiting flights at airports.

After a tumultuous Sunday at Delhi’s Indira Gandhi International (IGI) airport, where numerous flights experienced delays caused by dense fog, passengers found themselves stranded at the airport for extended periods. In response to the severe fog conditions, the Delhi airport has released an advisory, urging passengers to get in touch with airlines before embarking on their travels.
“Due to dense fog, flight operations at Delhi Airport may be affected. Passengers are requested to contact the airline concerned for updated flight information,” said the airport authority in a post on ‘X’.

Earlier today, a video circulated online depicting a disturbing incident where a passenger on an IndiGo flight physically assaulted the pilot during an announcement about delays. In the footage, the crew members can be observed making efforts to pacify the agitated passenger. This incident unfolded on Sunday, January 14, within the confines of flight number 6E 2175, which was en route from Delhi to Goa.

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First published on: Jan 15, 2024 09:08 PM IST

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