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Man sues BMTC for not receiving Re 1 change; check what happened next?

BMTC: After 3 years of a long-running court battle, a passenger received its compensation of Rs 3000. According to reports, a bus conductor refused to give a Rs 1 change to him. “It is the customer’s right to receive the balance due to him, even if it is Re 1,” a city consumer court observed […]

long running battle

BMTC: After 3 years of a long-running court battle, a passenger received its compensation of Rs 3000. According to reports, a bus conductor refused to give a Rs 1 change to him.

“It is the customer’s right to receive the balance due to him, even if it is Re 1,” a city consumer court observed while blasting the managing director of Bengaluru Metropolitan Transport Corporation (BMTC). 

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Ramesh Naik, a resident of Tumakuru, received his due return of Rs 1 and a compensation of Rs 3,000 after three years of proceedings for the ill-treatment by the bus conductor and her superiors at the corporation inflicted upon him.

BMTC case 

On September 11, 2019, Naik boarded a BMTC Volvo bus travelling along Route 360B from Shantinagar bus depot to Majestic. The 37-year-old Naik gave the female bus conductor Rs 30 in addition to the Rs 29 fare.

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As he requested the change (Rs 1), the situation took an odd turn as he saw the conductor get angry and his fellow passengers make fun of him for his legitimate request.

A consumer right

The courts also stated that the client has a right to collect his money, even if it is only Rs 1, and that, as a result, he is entitled, under the 1986 Consumer Protection Act, to receive just compensation from BMTC for the errors.

The court gave the MD of BMTC a 45-day window to refund Rs 1 to the bus passenger and Rs 2,000 in damages for the inconvenience.
The court also ordered that Naik be reimbursed Rs 1,000 for his legal fees. It said that a penalty would be assessed if the deadline wasn’t met.

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Written By

Yashashvi Tak


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