A woman from Kerala has complained about Uber India’s privacy settings after she got “creepy” messages on WhatsApp from an Uber driver. She shared screenshots of the messages in a post on X and criticized Uber. However, the company has not responded yet.
The screenshots show that the driver messaged her on WhatsApp, trying to remind her about a past ride in Kochi.
The screenshots clearly show that the driver messaged her on WhatsApp, trying to remind her about a past ride in Kochi. When Kannan asked why he was messaging, he asked her about the perfume she used.
Upset by the unexpected messages, Kannan blocked the driver and criticized Uber India for its privacy rules.
Kannan took this matter online and posted on her X account that “@Uber_India how bad are your privacy settings? An Uber driver messages me on WhatsApp and asks me creepy questions. Seriously how safe are women,”
The screenshots show that the Uber driver sent messages to Kannan, saying, “Hy. Do u remember me? One day from ur home to Edapally drop akike. In Uber. Katrikadavu to Edapally.”
When Kannan asked why he was messaging her, he replied, “Nothing. Can u just say which spray are u using?” She then responded by saying that she was “blocking” him.
Have a look at the post here:
Many people commented on the “shocking” incident and told Kannan to “file a police complaint.”
Most users also questioned Uber and asked the company to take action against the driver. One person wrote, “This should be thoroughly investigated. Customers’ privacy should be taken seriously.”
Another user said, “That’s absolutely unacceptable. Passenger privacy and safety should be non-negotiable. @Uber_India needs to address this immediately, enforce stricter policies, and ensure such breaches never happen. Women’s safety isn’t optional—it’s a fundamental right.”
Someone else commented, “This should not be tolerated and strict action should be taken against him by @Uber_India.”
Uber Responds
Uber spokesperson has reacted to the matter and issued a statement on behalf of the company. “Phone numbers for riders and drivers are anonymized on all Uber trips and the number can not be accessed through the Uber platform. In this case, the driver accessed the rider’s number through the UPI app used for payment. Uber strictly prohibits post-trip contact, and as this violates our community guidelines, the driver’s access to our platform has been revoked,” stated Uber spokesperson.
