In response to the service disruption, an airline spokesperson mentioned that there has been a significant rise in flight cancellations and delays in recent days, which can be attributed to various factors including crew unavailability. The spokesperson expressed regret over the inconvenience caused to customers and stated that their teams are actively working to alleviate any discomfort experienced by passengers.
One frustrated passenger took to X, previously known as Twitter, to express dissatisfaction with Vistara. They posted: "#Vistara #UK827 from Bombay to Chennai delayed for over 5 hours with no confirmation yet. Absolutely pathetic."
Another passenger launched a scathing critique against the airline, stating that their flight was abruptly canceled citing operational reasons. The customer mentioned that they had rescheduled their booking from 5 am to 9 pm, yet the flight eventually departed at 11. Expressing frustration, the passenger questioned the airline's regard for its customers' time and money, particularly as a CV Gold member disappointed by the poor service.
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This isn't the first instance where Vistara has left its passengers in a difficult situation, with long waits at boarding gates. Previously, the airline made headlines when a significant number of pilots called in sick, leading to widespread disruptions in service across the nation.
The company acknowledged the inconvenience caused and assured customers that they are actively working to maintain flight schedules and provide seamless connectivity to their passengers.
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