Indigo Airlines encountered a widespread service outage, causing significant inconvenience for passengers nationwide. The online system failure prevented travellers from making flight adjustments or conducting web check-ins. The airline’s website, app, and customer service channels remained inaccessible throughout the morning as a result of the system shutdown. Indigo communicated via Twitter that their online services would remain offline until 8:30 am, with flight statuses contingent on weather conditions.
https://twitter.com/IndiGo6E/status/1747317913130860744
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https://twitter.com/IndiGo6E/status/1747204374508753122
Indigo – Passengers Struggle to Check Flight Status Online
The airline’s system update initiated after 11 pm on January 16, leading to a sudden nationwide outage of all online services. As a result, individuals faced challenges in booking new tickets, and those with existing bookings were unable to check their flight status online.
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Web-Check Hindered, Airports Plunge into Disarray
The offline status of Indigo caused a tumultuous situation at airports, particularly affecting web-check capabilities. Chaos ensued at locations such as Delhi Airport, where passengers sought information manually. The airline’s website, app, and customer service remained closed in the morning, resulting in long queues and disputes at airline counters.
Indigo Addresses Issues and Expresses Regret
Indigo, expressing regret over the disruptions, assured passengers that efforts were underway to resolve the problems promptly. Despite the challenges, the airline aimed to ensure a smoother experience for passengers in the upcoming hours. It’s worth noting that on January 15, Indigo had previously garnered attention for providing food to passengers stranded on the Mumbai Airport runway, sparking discussions and criticism on social media.
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