An unfortunate incident unfolded at Bengaluru’s Kempegowda International Airport (KIA) on Sunday night, leaving six Chennai-bound passengers, including elderly individuals, in a state of dismay and inconvenience due to alleged deception by IndiGo’s ground staff.
The ordeal commenced when passengers aboard IndiGo flight 6E478 from Amritsar to Chennai via Bengaluru were lured off the aircraft upon landing in Bengaluru. Promised an alternative flight ready for departure, these six passengers disembarked, only to realize they had fallen victim to a ruse orchestrated by the airline’s ground staff.
Allegedly, IndiGo was unwilling to proceed with only six passengers on board, leaving the stranded individuals with no option but to remain in Bengaluru overnight, as there were no available flights to Chennai that night. Adding insult to injury, the affected flyers claimed that IndiGo failed to arrange accommodation for them at an airport hotel, exacerbating their plight.
The passengers, agitated by what they perceive as blatant deception by IndiGo personnel, demand action for the distress and inconvenience caused. Recounting the distressing incident, one passenger highlighted how they were contacted by an IndiGo ground crew member while seated on the Bengaluru-bound aircraft, urging them to disembark as an alternative flight awaited them with boarding passes ready for Chennai. Similarly, the other five passengers were persuaded to leave the plane under similar pretenses.
Upon confronting the IndiGo staff member who orchestrated their disembarkation, the passengers realized they had been misled. Despite their pleas, the staffer offered no assistance, leaving the stranded passengers to deal with the situation themselves. The airline’s assistant manager, Lloyd Pinto, was also reportedly unsympathetic to their plight, denying them access to an airport hotel despite acknowledging the airline’s fault in the matter.
IndiGo sources at KIA confirmed the incident, stating that while two passengers were accommodated in a hotel 13 kilometers away from the airport, the rest opted to spend the night at the airport lounge. The airline, however, ensured that all affected passengers were accommodated on flights departing for Chennai the following morning.
This incident has drawn attention to the treatment of passengers by airline staff in distressing situations and highlights the importance of transparent and empathetic customer service in such scenarios. The affected passengers seek accountability and appropriate measures from IndiGo to address the distress caused by the deceptive actions of their ground staff at Bengaluru Airport.