Trending TopicsIpl 2024Lok Sabha 2024

---Advertisement---

E-commerce platform Dukaan replaces 90% workforce with AI

New Delhi: Dukaan, a Made in India hosted e-commerce solution, laid off 90 per cent of the customer support team which was taken over by artificial intelligence (AI) chatbot, founder and CEO Summit Shah took to Twitter to share the news. The decision was taken in consideration of profitability. CEO Shah said that the customer […]

Edited By : Prateek Gautam | Updated: Jul 12, 2023 12:42 IST
Share :
E-commerce platform
Dukaan lays off 90 per cent of its workforce,

New Delhi: Dukaan, a Made in India hosted e-commerce solution, laid off 90 per cent of the customer support team which was taken over by artificial intelligence (AI) chatbot, founder and CEO Summit Shah took to Twitter to share the news.

The decision was taken in consideration of profitability. CEO Shah said that the customer support costs were reduced by 85 per cent and resolution time getting shortened from over two hours to mere three minutes.

After the CEO shared the news, many users on Twitter started criticising the bold step and called out Shah. In response, Shah said, ” Given the state of the economy, startups are prioritizing “profitability” over striving to become “unicorns,” and so are we. It’s less magical, sure, but at least it pays the bills.”

Shah further explained in detail about the AI assistant Luna which as per the company’s CEO replaces generic and delayed responses, as well as limited availability of resources and poor communication.

After a series of threads, responding to the users’ comments Shah mentioned that the company is hiring for multiple roles.

The news came after the union minister of MoS Rajeev Chandrasekhar gauged any concerns about AI threatening jobs as “nonsense.”

(Written by – Mahek Nigam

Edited By – Prateek Gautam)

First published on: Jul 11, 2023 07:56 PM IST

Get Breaking News First and Latest Updates from India and around the world on News24. Follow News24 on Facebook, Twitter.

Related Story