For a day, Zomato CEO Deepinder Goyal decided to turn into a delivery agent and surprise people by delivering their food orders to their doorsteps with his wife Grecia Munoz. But the experience wasn’t smooth sailing for him.
When CEO Goyal attempted to collect an order from a prominent Gurugram mall, he wasn’t allowed entry into the main entrance or lift. He had to climb up the stairs from a different entrance to pick up a food package.
In his post on the micro-blogging platform X, he shared his experience, stating, “During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners. What do you think?
During my second order, I realised that we need to work with malls more closely to improve working conditions for all delivery partners. And malls also need to be more humane to delivery partners.
What do you think? pic.twitter.com/vgccgyH8oE
— Deepinder Goyal (@deepigoyal) October 6, 2024
Goyal, dressed in the signature uniform of a Zomato delivery agent went out to experience the challenges faced by his team. “Chilled with my fellow delivery partners while also getting feedback from them,” he said in the clip.
Public Reaction
The video has garnered a lot of reactions from verified social media accounts, start-ups, and more. A user wrote, “Every society, every mall and every office should make it mandatory for delivery partners to use normal regular lifts and entrance/exit. There shouldn’t be any divide.”
Another commented, “CEO on the ground , a connected culture trend among delivery partners and experiencing the problems by self is great move.”
A third wrote, “It took you so long to address this issue but I’m glad at least you did it. This isn’t a problem of just malls. In fact, many societies don’t allow delivery partners to take the main lift.”
A fourth remarked, “The malls should allow them to enter like normal employees of the mall Wtf is this thing should change.”
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