In a troubling incident, a man found bugs inside the chicken pieces of a biryani he ordered from a restaurant in Hyderabad. The customer, identified as Sai Teja, shared photos of the contaminated biryani from Mehfil Biryani in Hyderabad’s Kukatpally on social media. A closer inspection of the photo revealed maggots in the chicken pieces of the biryani he ordered online.

He tagged @cfs_telangana for intervention and reported the incident to Swiggy, which responded, ‘We regret that your order did not meet expectations; packaging is managed solely by the restaurant.’

To appease the customer, a Swiggy customer service representative proposed a Rs. 64 refund for the affected items from a total bill of Rs. 318. Unhappy with the restaurant, Sai Teja voiced his frustration on social media, tweeting: ‘Avoid ordering from Mehfil Kukatpally.’ Additionally, when trying to file a complaint through the Food Safety & Standards Authority of India (FSSAI) website, he faced a hurdle, explaining, ‘Even after entering all required information, the system keeps asking for more details.’

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Mehfil biryani, Kukatpally
Bugs in chicken pieces @cfs_telangana
This is the response from @Swiggy (Refund of 64rs for a bill of 318rs : Order id – 178009783111586)
Please stop ordering from Mehfil kukatpally pic.twitter.com/o8UBaTCzk2

— Sai Teja (@Karlmarx__07) June 23, 2024

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The post quickly went viral, igniting public outrage. One commenter lamented, ‘It’s unfortunately common nowadays. Don’t expect more than minimal taste. No one challenges this mafia-like system. Just boycott online food.’ Another user raised safety concerns, questioning, ‘If consuming such items unexpectedly leads to harm, is a Rs. 64 refund sufficient compensation?’

Echoing similar incidents, a third user shared, ‘I faced the same issue and even found sharp plastic in the food. Swiggy seems focused solely on business with vendors.’

Meanwhile, a fourth stated, ‘At Vasista Srilakshmi, Kondapur, I found aluminum foil in the curry, but @cfs_telangana remains inactive.’

However, he was subsequently contacted by a Swiggy customer service representative and received a full refund.