On Sunday, a couple in Bengaluru encountered an unexpected surprise in a package they had ordered online from Amazon. The couple, both software engineers, had purchased an Xbox controller but were shocked to find a spectacled cobra inside the package. According to reports, the venomous snake was fortunately immobilized by packaging tape, preventing it from causing any harm.
They captured a video of the incident and posted it on social media. ‘We ordered an Xbox controller from Amazon two days ago and received a live snake in the package. The delivery partner handed the package directly to us, rather than leaving it outside. We live on Sarjapur Road and recorded the entire event on camera, with eyewitnesses present,’ the customer explained, as reported.
A family ordered an Xbox controller on Amazon and ended up getting a live cobra in Sarjapur Road. Luckily, the venomous snake was stuck to the packaging tape. India is not for beginners š
ā Aaraynsh (@aaraynsh) June 18, 2024
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‘Fortunately, the snake was stuck to the packaging tape and did not harm anyone in our household or apartment. Despite the danger, Amazon’s customer support kept us on hold for over 2 hours, leaving us to handle the situation ourselves in the middle of the night. We have proof of this in videos and photos,’ she added, as reported.
‘We received a full refund, but what compensation do we get for risking our lives with a highly venomous snake? This is clearly a safety breach due to Amazon’s negligence and inadequate transportation and warehousing hygiene and supervision. Where is the accountability for such a serious lapse in safety?’ she asked, as reported.
In response to the video, Amazon tweeted, ‘We apologize for the inconvenience you experienced with your Amazon order. Please provide the necessary details here, and our team will investigate and get back to you with an update soon,’ according to reports.
We’re sorry to know about the inconvenience you’ve had with the Amazon order. We’d like to have this checked. Please share the required details here: https://t.co/l4HOFy5vie, and our team will get back to you soon with an update.
-Sairam
ā Amazon Help (@AmazonHelp) June 17, 2024
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The customer stated, ‘They have provided a full refund, which was expected. However, we have not received any additional compensation or a formal apology beyond their usual ‘we regret the inconvenience caused to you,’ which I don’t believe is sufficient. This situation is completely unacceptable to us as Amazon customers and to their delivery partner as an employee. It clearly breaches safety standards. Moreover, I doubt we will receive a satisfactory resolution anytime soon,’ as reported.
The snake has been safely relocated away from public areas.
