In a significant shift for the aviation industry, Vistara will cease its independent operations on November 11, 2024, as it completes its merger with Air India. Starting September 3, 2024, customers will no longer be able to book Vistara flights for dates after November 11. All Vistara aircraft will then operate under the Air India brand, and future bookings for these routes will be redirected to Air India’s website. The transition aims to consolidate operations and enhance the travel experience for passengers.
Smooth Transition And Customer Assurance
Until November 11, Vistara will continue its regular operations, ensuring a smooth transition for its passengers. Vinod Kannan, CEO of Vistara, expressed heartfelt thanks to customers for their support over the past decade. He emphasized that the merger with Air India is designed to offer a broader fleet and an expanded network, enhancing the overall travel experience. Kannan reassured travelers that both airlines are dedicated to a seamless transition and will keep customers informed through their websites and social media channels.
Campbell Wilson, CEO of Air India, shared Kannan’s sentiments, highlighting the collaborative efforts between Air India and Vistara teams to integrate operations, staff, and customer services efficiently. Wilson noted that cross-functional teams have been working diligently to ensure a smooth transition, integrating aircraft, flight crews, and ground staff while maintaining high levels of customer service.
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Strategic Merger And Future Investments
The merger, initially announced in November 2022, represents a strategic move to establish a dominant full-service airline in both domestic and international markets. Singapore Airlines, which owns a 49% stake in Vistara, received approval from the Indian government for foreign direct investment, clearing a major obstacle in the merger process. Upon completion of the merger by the end of 2024, Singapore Airlines will hold a 25.1% stake in the newly combined Air India group, backed by a $250-million investment and a commitment to further invest post-merger.
Vinod Kannan underscored the significance of this transition, stating, ‘We are immensely grateful to all our customers for their support and patronage over the last 10 years. This merger is about offering them more choices with a larger fleet and a wider network, while elevating the overall travel experience. We are committed to ensuring that this transition is as smooth and hassle-free as possible.’
New Era For Indian Aviation
Campbell Wilson also praised the collaborative efforts, saying, ‘The joint team looks forward to offering our guests an expanded network, additional flight options, an enhanced frequent flyer program, and the best of both airlines. We are grateful for the support of our loyal customers as we build a world-class, global airline with an Indian heart.’
On August 10, both companies secured CAR (Civil Aviation Requirement) 145 approval from the Directorate General of Civil Aviation (DGCA) to integrate their aircraft line maintenance operations, marking another milestone in the merger process.
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