A few Days back Samsung started accepting the pre-order booking for their flagship S25. But the pre-booking pursuit soon ran into an unexpected problem. As its being reported by various users who booked their new devices online, Samsung has restricted the cancellation of phone orders after the initial booking process.
A user tweeted online the predicament he found himself in after booking a S25 Ultra. The user @vvaiibhav wanted to cancel the booking and go for an apple iPhone but could not because Samsung is not allowing any cancellation on placed orders.
The User in a bid to find out what options he had chatted with the Samsung expert on WhatsApp. It was while conversing with Samsung this way that he received an unexpected reply. As per the reply Samsung denied the user cancellation of their booking.
Samsung S25 Ultra
The order isn't even packed yet, and they're saying you can't cancel because it's a Premium Smartphone? What nonsense is this? pic.twitter.com/LxbWRKczLF---Advertisement---— Vaibhav Jain (@vvaiibhav) January 26, 2025
As per the reply that came forth from Samsung, cancellation is not available because the product booked is a premium device. While the offered support services should increase with the increased expenditure that a consumer shells out for your brand, Samsung seems to be working Inversely to the notion.
The Tweet by the user evoked a live discussion among the other users in the comment section. Users commented about how even after spending a hefty amount on the phone the customers are getting abysmal customer support.
A user commented about how such support services were not expected from Samsung. He further wrote about how the customer service in tech companies is a complete joke.
Beyond that a few users who were also facing similar issues also commented about the similar snag while cancelling their orders. The User @jasisnaj could not cancel the order even though he wanted to buy a S25Plus after booking a S25 regular.
Another user commented about how the ability to modify a order is a integral part of customer freedom in online shopping. What if a user changes their mind about storage capacity as well as promotional options.
Official Word By Samsung
Samsung has not yet revealed any details about why certain models are being denied cancellation. The tweet by the user has amassed a plethora of reactions that reflect the annoyance of the users with the brand. There has not been any official reply from Samsung, even though users have been witnessing issues.
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