New Delhi: Realme Care+ on Friday announced the company’s first after-sales service subscription for new and existing customers. According to the company, the after-sales service system will provide users in the country with comprehensive customer support. Premium customer support service will be available to users for a fee.
The “Privileged” plan allows users to enjoy mobile protection services through several packages, including an extended 1-year warranty, a year of screen protection, and a year of accidental and liquid damage protection.
Meanwhile, according to the company, Realme Care+ subscribers will also get access to the company’s service staff, hassle-free complaint processes and authorized service centers with original device parts. The subscription service is available to existing and new users across both online and offline channels, including the company’s website at a price of Rs. 489.
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The newly announced Realme Care services will be available on social media, email, voice, WhatsApp and web chat from 9:00 am to 9:00 pm IST in 9 regional languages including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi and Hindi, according to the company.
“Realme Care is a testament to our commitment to providing the best to our customers and our focus to further build on our customer experience. Through this initiative, we provide complete services through digital technology with ‘Service Quality’ as our foundation and ‘Consistency, Convenience and Care’ as our core values.
We hope Realme will become the benchmark for customer experience in the technology industry,” said Madhav Sheth, CEO, Realme India, Vice President, Realme and President, Realme International Business Group.
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Calling the upgraded care services “4D upgrades”, the company says Realme Care+ will double the number of centers, lines, warranties and customer services. For faster maintenance, the service center will now support the technical support center. Users can seek to resolve their issues through multiple channels that include social media, email, voice, WhatsApp and web chat.
Additionally, users who purchase the Realme Care+ bundle will get dual guarantees in the form of extended warranty and damage protection. The integrated digital customer service platform will support SMS alerts and live tracking of service requests, self-service, software upgrades, knowledge base, pick-up service, TV on-door service and warranty status checks.
