In a landmark achievement that redefined professional services management, Amit Mangal orchestrated a sophisticated SAP ERP implementation at Dell EMC, revolutionizing their global professional services operations. This ambitious project, part of the multi-million-dollar Propel program’s second release, transformed how Dell EMC managed its diverse portfolio of technology services across storage, big data, security, cloud, and infrastructure management sectors.

The implementation, completed in January 2014, built upon Dell EMC’s foundational SAP release, expanding its reach to serve an impressive base of 8,000 users across multiple business units including DELL EMC, Data Domain, ISG, ESD and VCE. What set this initiative apart was Mangal’s innovative approach to regionalizing project and portfolio management processes, beginning with a scalable model that would later serve as a template for global expansion for mergers & acquisitions.

Mangal’s technical expertise shone through in his comprehensive implementation of multiple SAP modules, including Project System, Commercial Project Management, Project Financial Planning, and Business Warehouse Integration Planning. His integration of these systems with SAP Analysis Office, Employee Self Service, Multi-resource Scheduling, and the custom LightSpeed solution created a seamless ecosystem for professional services management.

Central to the transformation was Mangal’s development of a revolutionary project lifecycle visibility system. This solution provided unprecedented transparency from opportunity to cash, enabling real-time monitoring of critical performance indicators. His innovative approach to handling multiple global currencies while tracking costs, revenue, margins, and work in progress empowered managers with actionable insights for timely intervention.

One of the most significant challenges Mangal tackled was the complex integration of pricing mechanisms between EMC’s customized EDGE system and SAP ERP. His solution not only resolved this technical challenge but also enhanced revenue reporting capabilities across EMC’s professional services portfolio. This achievement demonstrated his exceptional ability to bridge complex systems while maintaining data integrity and operational efficiency.

The impact of Mangal’s work resonated throughout Dell EMC’s global operations. His implementation significantly reduced project lifecycle durations while improving delivery quality and timeliness. The integrated planning framework he designed enhanced decision-making capabilities and improved future revenue predictions, providing Dell EMC with a competitive edge in the professional services market.

Through this implementation, Mangal introduced highly usable and flexible user interfaces that simplified complex operations for end users. His attention to user experience details ensured high adoption rates across the organization while maintaining system sophistication. The implementation of cutting-edge products like SAP Commercial Project Management positioned Dell EMC at the forefront of professional services technology.

The comprehensive visibility provided by Mangal’s solution transformed how Dell EMC managed its professional services operations. His system enabled precise tracking of cost drivers, productivity metrics, and project profitability, providing management with the tools needed for informed decision-making. This enhanced transparency proved invaluable for strategic planning and operational optimization.

Looking forward, the scalable model Mangal developed for the APJ region set a foundation for global expansion like rollout to Virtustream (provider of cloud computing management software). His foresight in creating a flexible framework that could accommodate regional variations while maintaining standardized processes demonstrated his strategic thinking and understanding of global business operations.

This implementation stands as a testament to Mangal’s expertise in large-scale SAP deployments and his ability to manage complex international projects. His success in delivering a solution that addressed immediate operational needs while providing a platform for future growth exemplifies the potential for innovation in enterprise resource planning.

The transformation achieved through this project continues to influence professional services management at Dell EMC. Mangal’s integration of multiple SAP modules with custom solutions created a comprehensive ecosystem that enhances operational efficiency while providing strategic insights for business growth.

Through this pioneering implementation, Mangal not only advanced Dell EMC’s operational capabilities but also established new standards for professional services management in the technology sector. His success in creating a scalable, efficient, and user-friendly system demonstrates the transformative potential of well-executed enterprise resource planning solutions.

The lasting impact of this project extends beyond immediate operational improvements, providing Dell EMC with a competitive advantage in the professional services market. Mangal’s strategic implementation of SAP technologies, combined with his understanding of regional business requirements, created a robust foundation for continued growth and innovation in professional services delivery.

About Amit

Rising from his early days as a production engineer, Amit Mangal has evolved into a respected Senior SAP Implementation Expert at Symbotic LLC. His 25-year professional journey includes influential positions at DELL EMC, IBM, and other industry leaders. A recognized thought leader, he has authored multiple whitepapers on ERP, AI, and project management. Amit’s technical prowess is complemented by his commitment to community service – he regularly judges science fairs and speech tournaments while mentoring young innovators. His recent work includes filing a patent for AI-based improvements in IT services, showcasing his continued drive for innovation in technology solutions.