A woman who was prevented to board in IndiGo airline citing “Overbooked” questioned in a social media post, “IndiGo, how are you declining boarding to passengers with confirmed tickets?” Manisha, a Manali-based marketing strategist, questioned IndiGo on her Instagram story on February 24 while raising her grievance.
The woman alleged that the airlines consider those passengers who book ag higher price at the last moment. “IndiGo, a new way to prioritise passengers that have booked at higher fares – over those who have booked well in advance?” she said on Instagram.
She added, “You guys should be ashamed for the inconvenience and sheer torture of having to deal with your customer support.” She even recorded a video from inside the cab on her way back home to document her ordeal.
“It’s 2:30 PM, and I had a flight from Terminal 2 of Indira Gandhi International Airport to home for my sister’s wedding. I’m going back from the airport now. That’s because a lovely, sweet lady at the IndiGo counter told me, ‘Ma’am, it won’t be possible. We have overbooked our flight, and we can’t let you board.” she said in a video.
She further added, “I tried to do web check-in through three different emails. All three times, web check-in was successful, but I didn’t receive my boarding pass via email. When I reached the counter to check in my bag, they said my seat was not assigned and that I should sort it out first.” Manisha concluded by questioning “What is this new scam?
Also Read: NOIDA: NEA Pushes For Workplace Entry Ban, Pay Cuts For Riders Not Wearing Helmet
