What Is ‘Open-Door’ Bathroom Policy? Why Has Starbucks Put Lid On It, Know In Detail

Without making a purchase, you will no longer be allowed to hang out or use the washroom at Starbucks, according to reports published on Monday. The reports also mentioned that the largest coffee chain does not want to keep its washrooms open to the public.

The company announced on Monday that it is scrapping the open-door policy, which allowed anyone to spend time in the store without making a purchase. Under the new policy, customers will be required to buy something if they want to spend time inside or use the washroom. This policy will apply to North American stores.

The new code of conduct also prohibits harassment, discrimination, the consumption of outside alcohol, smoking, vaping, and drug use. Starbucks no longer wants to be America’s public bathroom.

Ten Key Points About Starbucks’ New Policy Change:

1. Starbucks is ending its open-door policy that allowed anyone to use its cafes and restrooms without making a purchase.
2. The policy change aims to improve the cafe experience and deter non-paying customers, particularly those seeking shelter and restroom access.
3. Some critics have opposed the decision, while others see it as a smart business move, citing the need to prioritize paying customers.
4. The new code of conduct, part of CEO Brian Niccol’s strategy to boost sales and worker relations, applies to all North American locations and will be posted on store doors.
5. Violators of the new rules may be asked to leave, and law enforcement could be involved if necessary. Employees will be trained to enforce the policy.
6. The changes are meant to prioritize paying customers and create a better store environment.
7. New rules also include a ban on panhandling, discrimination, outside alcohol, and vaping.
8. Starbucks is offering incentives for in-store orders, including one free hot or iced coffee refill starting January 27.
9. This policy shift follows the 2018 open-door policy after a controversial incident in Philadelphia involving two Black men being arrested for waiting without purchasing.
10. In 2022, Starbucks closed 16 stores due to safety concerns, including drug use and disruptive behavior.

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