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WATCH:Delhi Airport Introduces India’s First Self-Service Bag Drop System For Effortless Check-In

Delhi Airport's new self-service system accelerates check-in with a 30-second baggage drop, revolutionizing passenger convenience and operational efficiency.

Edited By : Swechchha | Updated: Jun 18, 2024 17:14 IST
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Delhi airport first self service for luggage check in
Delhi airport first self service for luggage check in

Delhi International Airport Ltd has launched a groundbreaking self-service mechanism aimed at revolutionizing the check-in experience for passengers. Introduced on June 17, this initiative allows travelers to expediently drop off their luggage, retrieve tags, and print boarding passes, significantly cutting down wait times.

The new one-step quick baggage drop solution, introduced by DIAL, slashes the check-in process from one minute to just 30 seconds, setting a new efficiency standard in airport operations. Following its implementation, Indira Gandhi International Airport has become the first in India to offer such a streamlined self-service solution, akin to facilities seen at Canada’s Toronto Airport.

Across Terminals 1 and 3, Delhi’s IGI Airport has installed approximately 50 Self-Service Bag Drop (SSBD) units. These units cater to passengers of Air India, IndiGo, and Air India Express, allowing them to bypass traditional check-in counters and utilize common-use self-service (CUSS) kiosks for printing boarding passes and retrieving baggage tags.

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Under the previous system, after reaching the drop units, passengers would scan their boarding passes or face biometric cameras before placing bags on the conveyor belt. However, with the new quick drop solution, boarding pass or biometric verification is no longer necessary. Instead, the system leverages information already encoded on the baggage tag, reducing processing time to just half a minute.

Videh Kumar Jaipuriar, CEO of DIAL, highlighted the transformative impact of the Self-Service Bag Drop Quick Drop Solution, stating, “This initiative harnesses cutting-edge technology to elevate the travel experience, ensuring a more seamless journey for our passengers.”

How It Works

Upon arrival at the airport, passengers can now retrieve and attach their luggage tags at CUSS kiosks. Once bags are placed on the SBD conveyor belt, the system automatically opens the respective airline’s application on the SBD machine with a single click. Furthermore, DIAL emphasized that the SBD system internally verifies all criteria and business rules specified by airlines when passengers agree to the dangerous goods self-declaration form, streamlining compliance processes.

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First published on: Jun 18, 2024 05:14 PM IST

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