Flight delays and cancellations are often frustrating for travelers, but nothing compares to the agony of losing or damaging luggage. This was the unfortunate reality for Monik Sharma, a passenger from Assam, who lost his bag on an IndiGo flight from Kolkata to Guwahati. The missing luggage, reportedly containing items worth Rs 45,000, led to further frustration when the airline offered a mere Rs 2,450 as compensation.
Every day you learn how the system can mess you up in a new way. @IndiGo6E lost my friend’s @nik1220‘s baggage on a domestic flight (Kolkata-Guwahati).
The bag had stuff worth 45k in it along with important papers like Driving License, PAN, Aadhar, etc.
It was checked in at… pic.twitter.com/L54ZUtOpHr
— Ravi Handa (@ravihanda) August 24, 2024
Incident Shared on Social Media
A friend of Sharma took to social media to highlight the incident, noting that the luggage contained important documents such as his driving license, PAN card, and Aadhaar. According to the post, the luggage went missing during a significant Crowdstrike outage that disrupted various airlines. The friend sarcastically questioned how the bag could vanish mid-air and criticized the airline’s compensation policy.
Compensation Controversy
The post explained that IndiGo offered compensation based on a rule that limits airline liability to Rs 350 per kilogram of lost baggage. Given that this paltry sum barely covers the cost of the bag itself, let alone its valuable contents, Sharma’s friend expressed disbelief and disappointment over the offer.
IndiGo Promises Further Investigation
After the social media post gained traction, IndiGo’s social media team reportedly reached out, assuring further investigation into the missing bag. While it remains unclear whether the luggage has been recovered, the airline’s response has prompted widespread discussion online.
Social Media Reactions
The incident ignited a conversation among social media users, with some pointing out that airlines advise against placing valuables in checked-in luggage. Others criticized IndiGo’s misleading compensation policy, suggesting that the Rs 350/kg limit applies to cargo, not passenger baggage. One user recommended searching both airports’ lost and found sections, while another expressed frustration at the lengthy process Sharma would face to replace his lost documents.
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