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The Directorate General of Civil Aviation (DGCA) issued a show-cause notice to IndiGo CEO Pieter Elbers on Saturday following a week-long operational crisis affecting the airline’s flights. On the same day, over 500 IndiGo flights were cancelled across India, with Bengaluru being the hardest hit, recording 124 cancellations.
IndiGo, the country’s largest airline, is struggling with operational disruptions, causing chaos at airports. Many flights were delayed or cancelled, leaving passengers frustrated as they waited for updates and tried to locate their luggage. Several travelers expressed their anger on social media, also noting a sharp rise in airfares on certain routes.
Amid the IndiGo flight cancellations, the Western Railway zone of Indian Railways has deployed several special trains. Railway Public Relations Officer Ajay Solanki stated that additional coaches are being attached to regular trains to accommodate more passengers. He urged travelers to make use of these services and arrive at the stations early to ensure smooth boarding.
According to PTI, Civil Aviation Minister K. Rammohan Naidu, accompanied by senior officials from the Ministry of Civil Aviation, held a “high-level meeting” with IndiGo CEO Pieter Elbers on Saturday to review the situation and resolve the ongoing issues, a government source said.
Since December 4, 2025, both Air India and Air India Express have proactively capped economy-class fares on non-stop domestic flights to avoid price surges caused by automated revenue management systems. The airlines are also working to comply with the Ministry of Civil Aviation’s latest airfare cap directive issued on December 6, 2025.
Waiver of change and cancellation fees: To offer passengers more flexibility, Air India and Air India Express have introduced a special waiver on change and cancellation fees for eligible domestic bookings.
Airport data from Sunday shows that IndiGo faced major cancellations across several key hubs. Hyderabad Airport reported 69 cancellations, including 26 arrivals and 43 departures. Delhi’s GMR-operated airport saw 86 IndiGo flights cancelled, with 37 departures and 49 arrivals affected. Ahmedabad Airport recorded 59 cancellations, comprising 35 departures and 24 arrivals. At Kolkata Airport, out of 73 scheduled arrivals and 102 departures, 21 arrivals and 20 departures were cancelled.
On Saturday, Mumbai airport saw a total of 146 IndiGo flights cancelled till 8 pm, reports ANI. Of these, 70 were arrival flights, while 76 were scheduled departures.
Union Minister of State for Civil Aviation and Cooperation, Murlidhar Mohol, stated on Saturday that the DGCA has set up a four-member committee to examine the recent operational disruptions at IndiGo Airlines. According to ANI, the panel will review areas such as crew scheduling, overall operational preparedness, and adherence to the new flight duty time regulations, aiming to prevent similar incidents in the future.
The Directorate General of Civil Aviation (DGCA) has officially issued a show-cause notice to IndiGo CEO Pieter Elbers, holding the airline responsible for major operational disruptions in recent days and citing “serious lapses in planning, oversight, and resource management.” In the notice issued on Saturday, the DGCA has asked the CEO to respond within 24 hours, following a week marked by widespread flight cancellations and delays that stranded thousands of passengers across India.
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IndiGo Flight Cancelled LIVE: Indian railways deploys special trains
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