Trending TopicsIpl 2024Lok Sabha 2024


IndiGo Flight Turns Back Due To Overbooked Passenger Standing At The Back

Passenger Akhilesh Chaubey mentioned that the offloaded passenger caused a delay of at least an hour.

Edited By : Aniket Raj | Updated: May 21, 2024 16:56 IST
Share :
Indigo flight
Indigo flight

An IndiGo flight from Mumbai to Varanasi had to return to the aerobridge at Mumbai’s Chhatrapati Shivaji Maharaj International Airport (CSMIA) on Tuesday because the crew discovered an overbooked passenger just before takeoff.

The incident occurred around 7:50 am when a crew member noticed a male passenger standing at the rear of the aircraft as flight 6E 6543 was taxiing.

It was then that the crew alerted the pilot, and the flight had to return to the terminal, according to Sandeep Pandey, one of the passengers.

Airlines typically overbook flights to minimize the chances of a flight departing with empty seats.

Another passenger, Akhilesh Chaubey, who was heading to Varanasi on a work trip, mentioned that the flight returned to the bay and the passenger was offloaded. “The airline then checked the cabin baggage of all passengers on board before proceeding with the take-off after a delay of at least an hour,” he said. According to the flight tracking website Flightradar24, the aircraft took off at 8:41 am.

Also Read: Pune Teen Allegedly Offered Pizza At Police Station Following Porsche Crash, Sparking Shock

An airline spokesperson explained that there was an error during the passenger boarding process of flight 6E 6543 from Mumbai to Varanasi. A standby passenger was mistakenly assigned a seat that was reserved for a confirmed passenger. The mistake was noticed before the aircraft departed, and the standby passenger was de-boarded. As a result, there was a slight delay in the departure of the aircraft.

IndiGo will implement all necessary measures to enhance its operational processes and apologizes for the inconvenience caused to customers.

The aviation regulator has been issuing penalties to airlines for denying boarding to passengers with valid tickets.

According to the DGCA’s civil aviation regulations introduced in 2016, airlines are not required to compensate passengers if an alternative flight is provided within an hour of the scheduled departure.

However, if the airline arranges an alternative flight within 24 hours of the boarding denial, it must compensate the passenger with 200% of the booked one-way basic fare plus the airline fuel charge, up to a maximum of ₹10,000.

Also Read: Uber Buses To Hit Delhi NCR Roads After Securing Government Approval; Here’s What You Can Expect

First published on: May 21, 2024 04:56 PM IST

Get Breaking News First and Latest Updates from India and around the world on News24. Follow News24 on Facebook, Twitter.

Related Story