A recent viral post by a disgruntled Air India passenger has drawn widespread attention to the airline’s service standards. Vineeth K, a traveler, who shelled out approximately ₹5 lakh for a round-trip ticket, detailed a nightmarish experience marked by subpar service and inadequate facilities.
The journey began with a disheartening sight: seats so worn out that the cushioning was practically non-existent. The passenger reported a significant lack of cleanliness, with stained seat covers, and a general sense of neglect permeating the cabin. The in-flight entertainment system, a critical amenity for long-haul flights, was reportedly non-functional, adding to the passenger’s frustration.
HORROR STORY 🚨🚨🚨 with #AirIndia business class flight from New Delhi – Newark (AI 105)
After flying with Emirates for a few years, I recently moved to Air India as they offer direct flights to NY, Chicago & London which are my frequent travel destinations
---Advertisement---Yesterday’s flight… pic.twitter.com/STf2xrPich
— Vineeth K (@DealsDhamaka) June 15, 2024
The culinary offerings did little to improve the situation. The passenger described the food as unappetizing, stale, and far from what one would expect on a premium-priced ticket. Despite the high cost of the flight, the meal quality was likened to that of a budget airline, reflecting poorly on Air India’s commitment to service excellence.
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Adding insult to injury, the cabin crew’s service was perceived as indifferent and unresponsive. Requests for assistance were either ignored or met with curt replies, leaving the passenger feeling neglected and undervalued. This experience underscores a broader concern about Air India’s service standards, especially given its recent privatization and promises of improved quality.
This incident has sparked a significant backlash on social media, with many users sharing their own negative experiences and calling for a reevaluation of Air India’s customer service protocols. As the airline faces increased scrutiny, the management must address these issues promptly to restore passenger confidence and uphold its reputation.
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