New Delhi: Delhi LG Vinai Kumar Saxena has decided that no vigilance complaints in physical mode shall be received or acted upon by any department, institution, authority, officer of U.T. Admn. of N.C.T. of Deihi after November 15, 2023.
To facilitate online filing of complaints, a web Portal, Vigilance Complaint Information Management System (VCIMS) has been launched by Lt. Governor of Delhi on September 21. The system provides facility to common man to file vigilance related complaints at anytime from anywhere against any public servant of any department of GNCT Delhi and other Autonomous Organizations and Institutions of Delhi Government.
For those complainants who for some reason are not able to file online complaints or who come forward to file physical complaints, the departments have been advised to set up Help Desks in each office which will provide all assistance in filing complaints.
Key Points Regarding Registering Online Complaints
- To use this platform, one time registration is required which may be done using Mobile Number along with either Aadhaar Number or PAN or Election ID. The complainant will get information about status of his/her complaint through SMS on his/her registered mobile number.
- The system keeps the identity of the complainant masked which can only be revealed only under exceptional circumstances.
- The portal may be accessed at https://vcirns.delhi.gov.in.
- The new system ensures faster processing and expeditious action on vigilance complaints against the corrupt Public Servants.
- For ensuring fair, transparent and prompt disposal of complaints received on the portal, a Screening Committee, consisting of at least three senior level officers shall be formed which will examine the complaints and recommend appropriate action thereon.
- The system also provides a platform to file complaints in cases of demand of bribe or illegal gratification by Public / Government Servants to enable law enforcing agency to lay trap and apprehend such public servants red handed, as per law.
