In today’s realm of digital payments, the Unified Payments Interface (UPI) stands as the go-to choice for swift money transfers, saving both time and avoiding additional costs. Nevertheless, occasional errors in recipient details can lead to funds being sent to an incorrect UPI address. If you find yourself in such a situation, don’t fret; we’ve got you covered with potential solutions.
Recovering Money Sent to an Incorrect UPI Address
1. Contact the Recipient: Start by reaching out to the recipient through the messaging features in UPI apps like Paytm and GPay. Politely request them to return the mistakenly transferred funds. Alternatively, if you possess their contact number, consider making a courteous call to discuss the situation.
2. Engage with Your Bank: If contacting the receiver proves unsuccessful, get in touch with your bank’s officials. You can connect with their customer care or visit the nearest branch, equipped with all the necessary evidence. Should the bank officials find your case legitimate, they may initiate a refund. The duration for this process, typically up to 45 days, hinges on the accuracy of the details provided concerning the erroneous UPI transaction.
3. Reach Out to Customer Care: UPI apps boast excellent customer care services. If your bank encounters limitations in assisting you, the recipient declines to cooperate, or you encounter difficulties in contacting the recipient, remember that Reserve Bank of India (RBI) guidelines permit you to contact the customer care support of the UPI app for assistance. You can request a refund within a time frame of 24 to 48 hours. Moreover, if both your and the recipient’s bank are the same, the refund process is expedited.
4. Report the Issue on the NPCI Portal: In cases where reaching out to customer support doesn’t yield the desired results, take the matter to the National Payments Corporation of India (NPCI) portal. Be prepared to furnish valid proof of the erroneous transaction, which may include your bank statement. Subsequently, await a response from NPCI officials regarding your complaint.
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