Flipkart, Bengaluru, Renuka devi, Deshapande, Rajajinagar Consumer Court, Bengaluru Urban District Consumer Disputes Redressal Commission, Bengaluru Consumer Court’s on flipkart
The Bengaluru Urban District Consumer Disputes Redressal Commission has fined e-commerce king Flipkart for failing to fulfil a customer’s request for a smartphone or mobile phone even after the buyer had made the full money in advance.
In a recent ruling, the commission ordered the online retailer to pay a fine of Rs 20,000, a legal expense reimbursement of Rs 10,000, and a sum equal to Rs 12,499 (the cost of the mobile phone). M. Shobha, the chairperson, and Renukadevi Deshapande, a member, delivered the judgement.
She claimed that although the company had received the whole cash, they had not given her the smartphone. Flipkart chose not to send a representation to the commission despite receiving notification from the court.
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According to the Bengaluru Consumer Court’s ruling, Flipkart not only displayed “complete incompetence” in terms of customer service but also engaged in unethical behaviour. The ruling also stated that because the customer’s phone was delayed in being given to her, she had experienced both financial loss and “mental stress.”
The order said that the customer had repeatedly contacted customer care and had paid instalments without receiving the mobile.
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